Refund and Returns Policy

At Urban Woolf, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return:

Your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return:

Perishable goods (e.g., food, flowers)
Newspapers or magazines
Intimate or sanitary items
Hazardous materials
Flammable liquids or gases
Gift cards
Downloadable software products
Some health and personal care items

Partial Refunds (if applicable)

Partial refunds may be granted in the following situations:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any item not in its original condition, damaged, or missing parts not due to our error
Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we’ll notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund:

Recheck your bank account.
Contact your credit card company—it may take some time before your refund is officially posted.
Contact your bank—processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at customer@urbanwoolf.com or call us at (915) 565-0585.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same one, contact us at customer@urbanwoolf.com or call us at (915) 565-0585.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift, or was shipped to the gift giver, we’ll send a refund to the gift giver.

Shipping Returns

You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance—we can’t guarantee we’ll receive your returned item.