Privacy Policy

Effective Date: 01/02/2025

At Urban Woolf, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from urbanwoolf.com.

1. Information We Collect

We collect personal information when you:

Browse our website
Create an account
Place an order
Subscribe to our newsletter
Contact customer support

The information we may collect includes:

Name
Email address
Shipping & billing address
Phone number
Payment details (processed securely via third-party payment gateways)
Order history and preferences
IP address and browser/device information

2. How We Use Your Information

We use your data to:

Process and fulfill orders
Provide order updates and tracking
Communicate promotional offers and news (only with your consent)
Improve our website and customer experience
Respond to inquiries and support requests
Prevent fraud and ensure website security

3. Sharing Your Information

We do not sell or rent your personal data. We only share your information with:

Trusted third-party providers (payment gateways, shipping partners, email services)
Legal authorities if required by law or to protect our rights

4. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences and cart contents
Analyze traffic and usage behavior
Provide a tailored shopping experience

You can manage or disable cookies in your browser settings at any time.

5. Your Rights

As a customer, you have the right to:

Access the personal information we hold about you
Correct or update your data
Request deletion of your account and data
Opt-out of marketing emails at any time (via unsubscribe link)

6. Data Security

We implement industry-standard security practices, including SSL encryption, to protect your data during transmission and storage.

7. Who Can Shop With Us

Urban Woolf proudly offers apparel and accessories exclusively for men and women. We do not market or sell children’s clothing or products intended for minors.